Got a question?

What is the quality of your products?

At Refil 3D we believe that quality matters the most when selecting your equipment and supplies in order to get the best results. We test every product before it is listed on the store to ensure that you always purchase high quality products.

Do you ship products out of Cyprus?

Our store currently only supports transactions within Cyprus. If you are intersted to order products out of Cyprus please contact us here.

How will you ship my items and what is the cost?

For Nicosia we offer Next Working day delivery for a standard fee of 4 Euros. All of the other purchases will be shipped using our preferred method, Akis Express. The cost for Akis Express is always calculated using the weight of the products you have purchased to ensure that you pay the minimum fees possible. Purchases over 80 Euros within Cyprus will get free delivery using Akis Express.

I have placed an order, when will you ship my items?

We process all orders within 2 working days. If you place an order in the morning it is highly possible your order will be processed the same day.

Can I return an item I have purchased from your store?

We do accept returns under specific terms.

In order to return an item it must be in its original condition in a sealed box as received from the factory. On such returns you are responsible for the delivery of the product to our store.

I am having issues with something I purchased. What should I do?

We encourage all of our customers to contact us if there is an issue with a product that was provided from our store, in order to resolve the problem.

If you feel that your request has not been satisfied and you need to take further action, you can visit the EU Online Dispute Resolution website. The website is also available in English.

Can I request an item that is not listed on your store?

Yes! We love to hear recommendations of products. However we will need to research the product to ensure it's of high quality before we supply it to you or list it on our website, otherwise we will recommend an alternative product you can purchase.

How can I pay my order?

All of our payments are processed with PayPal to ensure that your transactions are safe!

Can I place an order without a PayPal account?

Yes! When you are redirected to the PayPal payment page just select 'checkout as guest'. You will be asked for your card details and the payment will be completed.

I want to purchase products in bulk.

For bulk orders please contact us directly here.

What filament diameter should I purchase?

Filaments usually come in 2 diameters, 1.75mm or 2.85mm (sometimes 3mm). Your 3D printer is setup to only accept one of these diameters. If you are not sure what diameter you should purchase please check your 3D printer's manual, or contact us specifying the brand and model of your printer.

What temperature should I print at?

Filaments have a different printing temperature that provides optimal results. The temperatures are specified on the product page of each filament as it differs for materials. In case we have missed any of the details, you can find the printing temperatures on the manufacturer's website.

What material should I purchase?

Different materials are useful for different applications. PLA can be easily printed without a heated bed and indoors. It is a plastic with minimal flex capabilities and breaks under stress. It usually prints at about 200C. ABS requires good ventilation (no inhalation of the fumes), a heated bed and a stable environment temperature (no open windows or other sources of air disturbance). It usually prints at 240C, with the heated bed at 80-100C for good adhesion. It's a solid plastic with a bit of elasticity.

Is there a specific way I should store my filament?

All of the filaments sold on our website come with a resealable bag. When not in use, you should store your filaments in a dry place away from moisture sealed in the bag together with the desiccant bag provided with the filament.

Have another question? Ask us!

We try to reply to all questions within 24 hours but on busy days it might take 2 working days to reply with an answer to your question!

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